Company Background: Pinnacle Security is an Orem, UT-based security provider for residential security products and services.
Monitoring Services: Pinnacle Security offers multiple alert and security systems including smoke and fire detection, carbon monoxide detection, flood sensors, medical emergency pendant alert systems, temperature monitoring, and theft detection systems including door and window sensors and glass break detection.
Benefits: Pinnacle Security offers 24/7 residential protection with a lifetime maintenance program on every system the company installs. Equipment and parts that require repair or replacement due to normal wear and tear will be provided at no cost throughout the term of the monthly monitoring service agreement.
Technology: Pinnacle Security prides itself on its progressive innovation in security technology. They have advanced from basic door and window sensors to more advanced wireless technologies. The company offers remote control interaction for residential security systems allowing customers to arm security systems when away from home. Security control can also be done through web-enabled devices such as cellular phones.
Customers can also view real-time surveillance monitoring from their computer or mobile phone. 24/7 security monitoring provides emergency alerts in the event of fire, carbon monoxide, smoke detection, flooding, or excessive temperature changes. Customers can utilize temperature controls remotely.
One-touch medical alert watches, pendants, or belt clips are also available through Pinnacle Security. Medical emergency alerts can be received by the call center with one-touch 24 hours a day, 7 days a week. The medical alert services are included in all service packages for new customers over the age of 70.
Cost: Specific rates are not listed on the company’s website other than noting monitored service rates range between $34.99 and $49.99 per month. The company also notes that customized systems will have different pricing structures but many systems can be installed for less than $200. Pinnacle Security does require a credit check on all new customers.
Overall Impression: Pinnacle Security appears to be a growing company which offers progressive security equipment and monitoring services. The company states on their website they follow regulations and purchase over 10,000 state and local licenses annually and follow the Electronic Security Association’s Code of Ethics. All employees must adhere to a specific code of conduct as a way to ensure their customer’s safety and satisfaction.
The rates and services of Pinnacle Security are fairly competitive for similar companies. Their website is thorough in providing valuable information about security for residential customer. However, according to the Better Business Bureau, Pinnacle Securities has received an F-rating due to customer complaints. Pinnacle does address the low rating on its website, citing unfair reflection of their business standards.